Contact support
Three email lines, all monitored by Arc & Anchor staff (the same five people who built Rubberfit).
| For | |
|---|---|
| General help, bug reports, feature requests | hello@rubberfit.app |
| Security questions, vulnerability disclosure, security questionnaires | security@rubberfit.app |
| Sales, Enterprise pricing, RFPs | sales@rubberfit.app |
Response time
We commit to one business day on all three channels. Most replies land within a few hours during U.S. business hours (Pacific Time).
What helps us help you faster
When you write in, include:
- Your workspace ID (visible in
/dashboard/admin/settings) - The browser + OS you’re seeing the issue on
- The exact URL where the problem happens
- A screenshot if there’s a visible UI issue
- The timestamp (UTC) — we’ll match against logs
Vulnerability disclosure
We follow standard responsible disclosure. Email security@rubberfit.app with the issue, expected impact, and reproduction steps. We aim to acknowledge within 1 business day and patch within 30 days for high-severity issues.
We do not currently run a paid bounty program. If your disclosure leads to a meaningful improvement, we’ll thank you publicly (with permission) and credit you in the changelog.